These terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment whose contact details are specified in this booking confirmation document. They shall govern all the steps necessary for the booking and monitoring of the booking between the Contracting Parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved tariff accessible on our booking platform. These general terms and conditions apply to all bookings made via the internet, via our booking platform.
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer. The reservation is considered final when it is accompanied by a payment of 30% of the total price of the stay, excluding catering.
Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer’s reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller’s establishment to which the customer can submit his complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
Reservations with prepayment of deposit may be subject to free modification or cancellation :
- up to 3 days before arrival, for the hotel
- up to 7 days for apartment and villa rentals.
In this case, the sums paid in advance will be reimbursed.
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer’s bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action against the latter.
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation.The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform.
If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.
All reservations, whatever their origin, are payable in the local currency of the establishment, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram.
He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. Payment is debited at the establishment, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is called a deposit. In the event of no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error…
In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
Respect for privacy
The customer is informed concerning the collection of personal data, that the information processed is intended for the establishments, Olmuccio.com, its service providers (and in particular the online payment service providers). The customer agrees to this transfer necessary for the execution of his reservation. In their capacity as professionals, they undertake vis-à-vis the establishment to take all security measures and respect for the confidentiality of data for said data transfers.
Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in Olmuccio.com computer systems. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address may be registered at the time of booking.
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the burden of the resulting costs.
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions.
In the event of a contradiction between the reservation form and the general conditions, the provisions appearing on the reservation form will be the only ones applicable for the obligation in question.
These general conditions of sale by internet may be modified and/or supplemented at any time. by the establishment.
In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.